Frequently asked questions

Ordering & Delivery
How do I know if delivery is available to my postcode? +
Enter your postcode on any product page or in your basket โ€” you'll see delivery cost and next available date instantly, before you pay anything.
How fast is Click & Collect? +
Most orders are ready within 1 hour during opening hours. You'll get an SMS the moment your order is loaded and ready at the Epping yard.
Can you offload with a crane? +
Yes, available on request for full pallet loads. Mention it when ordering or call the yard directly to arrange.
Pricing
Why do prices drop when I order more pallets? +
We pass on bulk discounts automatically โ€” order 5+ pallets of the same brick and the lower tier price applies to your whole order, no code needed.
Do you price match competitors? +
Yes โ€” see our Price Match Promise page for the simple rules and how to submit a request.
Trade Accounts
How do I open a trade account? +
Apply online in about 3 minutes. Approved trade accounts get preferential pricing and 30-day payment terms on account.
Can't find the brick you need? +
We source from all major UK manufacturers, not just what's listed on the site. Tell us what you need and we'll quote you.
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